Business administration

Books in the library

Search our catalogue for Customer Service to see our broad range of books.

Selected titles:

Brilliant Customer Service by Debra Stevens
Call Number: 658.812 STE
Publication Date: 2010
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again.
At Your Service by Frank Eliason
Call Number: 658.812 ELI
ISBN: 9781118217221
Publication Date: 2012
A guide to refocusing your business on those who matter most: customers and employees.

eBooks

Search our eBook catalogue for Customer Service to see our range of eBooks. You will be prompted to log in with your Student ID and Password.

Selected titles:

OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge by Sarah Pilbeam, Maureen Everett
Publication Date: 2012
The Customer Service Survival Kit by Richard S. Gallagher; Carol Roth (Foreword by)
Publication Date: 2013
The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters.
Win the Customer : 70 simple rules for sensational service by Flavio Martins
Publication Date: 2015

DVDs in the library

Click on title to check availability.

Customer service - VEA, 2006

"Customer Service Essentials" online video series

Off campus, you will be prompted to enter your Student ID and password to login.

Produced by Video Arts in 2015.

Online videos

Off campus, you will be prompted to enter your Student ID and password to login.

Last Updated: Feb 17, 2021 4:16 PM
URL: https://libguides.kangan.edu.au/businessadmin
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Tags: administration, business, communication, customer service, office management